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Sebastian Summerer's avatar
Sebastian Summerer
Copper Contributor
May 11, 2017
Solved

File preview in the information panel disappeared

Hi everbody,   did the file preview feature in the information panel dissappeared in your tenants as well? I didn't find any update about this in the last view news. Sebastian   The feature ...
OneDrive for Business
  • Salvatore Biscari's avatar
    Salvatore Biscari
    May 11, 2017

    IMHO, the Office ProPlus version is not important.

    The preview is shown directly online and hence the local Office client is not a factor.

Salvatore Biscari's avatar
Salvatore Biscari
Silver Contributor
May 11, 2017

Working as usual here...

Does it happen for all documents or only for one?

Sebastian Summerer's avatar
Sebastian Summerer
Copper Contributor
May 11, 2017

For all files and all file-types on more than one tenant :(

 

The tenants are located in EMEA.

  • Salvatore Biscari's avatar
    Salvatore Biscari
    Silver Contributor
    May 11, 2017

    All my tenants are in EMEA too and I see no problems.

    My advice is to wait for some hours and see: it could be a temporary glitch.

    Otherwise, think to open a support ticket...

    • Sebastian Summerer's avatar
      Sebastian Summerer
      Copper Contributor
      May 11, 2017

      Thank you salvatore. I retested it with another client with another office 365 pro plus version and there it works. So I have a point to go forward to find a solution.

      • Salvatore Biscari's avatar
        Salvatore Biscari
        Silver Contributor
        May 11, 2017

        IMHO, the Office ProPlus version is not important.

        The preview is shown directly online and hence the local Office client is not a factor.

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