Forum Discussion
"Documents 1" folder auto-created, what is it for?
VasilMichev,. Stephen Rose - I do not see an update to this problem. Has progress been made? We are preparing to migrate ~1000 users from network drives to OD4B but for half of our test users a 'Documents 1' folder is created and this is the target of the OD4B Sync Client Auto Save. This is quite important to us and it is blocking our forward progress. We have had a ticket open with Microsoft for the last couple of weeks. An update would be much appreciated. Thanks - Greg
Gregory Frick I'm having the same issue and I've looked and found no answers and workarounds for this.
Update - I should add we are using the regular OneDrive app and not the OneDrive for Business
J Pierre Through some trial and error I found (in our case) that the Documents 1 folder was being created because there was some kind of broken pointer between the Documents folder that was created on the machine in the OneDrive - tenantname and the Documents folder that lived in OneDrive. For whatever reason the two folders could not sync with each other so OneDrive created a new Documents folder and since Documents was already taken it used Documents 1. We use folder protection for Documents, Pictures and Desktop. Sometimes we would even get Pictures 1 and Desktop 1 folders also. Here are the instructions I created for our Help Desk if\when this problem came up for users. Maybe it will help you. Good luck
1. Ensure all files on the computer are backed up via OneDrive or local folder
2. Unlink account in OneDrive desktop application or unistall OneDrive application
3. Remove all files in Desktop, Documents and pictures on users local profile
4. Remove OneDrive - tenantname folder from c:\users\%username%\
5. Sign into OneDrive in Office 365 web portal
6. Create 3 new folders called documentsold, desktopold and picturesold and move the contents of documents, desktop and pictures into respective folders in OneDrive Office 365 web portal
7. Delete the (now empty) Documents, Desktop and Pictures folder in OneDrive Office 365 web portal
8. Delete Desktop1, Documents1 and Pictures1 if any are present (make sure they are empty first) in OneDrive Office 365 web portal
9. Reconfigure OneDrive application on the local computer. Let files and folders sync and setup folder protection.
10. It will create 3 new folders (Documents, Desktop and Pictures)
11. Move the contents of the other 3 "old" folders into the respective newly created folders. Once moved delete the "old" folders.
12. Done
