Forum Discussion
Can't access (app)
On my windows 10 PC, Onedrive app (business) can't access: it stops on an accessing loop. On browser, I can access Onedrive page (login and password), but I can't access my files (error: try again l...
Hello Giorgio,
Request you to please go to admin.microsoft.com > Billing > Your Products.
Check if you subscription is active? If not, you will have to renew and if it is still active, please go to
1. admin.microsoft.com > Users > Active Users > Select Your Account > Click on your Display Name.
2. A new window will pop up , Click on OneDrive and check what option do you see.
3. There is an option available "Get Access to your files" and beneath that you can see create link to file. Click on that and it will generate a link , click on that link and see if you are able to access your OneDrive.
Request you to please go to admin.microsoft.com > Billing > Your Products.
Check if you subscription is active? If not, you will have to renew and if it is still active, please go to
1. admin.microsoft.com > Users > Active Users > Select Your Account > Click on your Display Name.
2. A new window will pop up , Click on OneDrive and check what option do you see.
3. There is an option available "Get Access to your files" and beneath that you can see create link to file. Click on that and it will generate a link , click on that link and see if you are able to access your OneDrive.
- Hi
I encountered the same situation. I also called Data Protection Team, however they transfer me back to Technical Support.
Seek advice. - Thanks for your response.
In that case, it would be difficult. Because through Admin Center, we might be able to resolve this now without the Admin Account, I am unsure how to resolve this.
I would suggest opening a ticket with Microsoft 365 Support. Data Protection Team might be able to help you here. - No; a friend of mine gave me credentials years ago. Now I can't find that friend neither administrator.
- Hi,
Thanks for your response.
Can you confirm who is the administrator? You might need to check with him/her or whoever gave you the credentials.
Thanks!
