Forum Discussion

Copper Contributor

Aug 21, 2021

Can't access (app)

On my windows 10 PC, Onedrive app (business) can't access: it stops on an accessing loop. On browser, I can access Onedrive page (login and password), but I can't access my files (error: try again l...

OneDrive for Business

Abhishek_kum1

Brass Contributor

Aug 23, 2021

Hello Giorgio,

Request you to please share the screenshot of the error which you are getting on both OneDrive for Business Client and on the Web Browser on the affected PC. .

Thanks!

Giorgio_Primiceri
Copper Contributor
Aug 24, 2021
Abhishek_kum1

Onedrive Error 0x8004e4d5.

On browser:

and in app:

I can login to office.com with same credentials, but not able to access files in Onedrive. Tried uninstalling Onedrive, updated, reset options. Still not working. How do I get access to drive or download all saved files?
- Giorgio_Primiceri
  Copper Contributor
  Aug 24, 2021
  @Abhishek_kum1
  - Abhishek_kum1
    Brass Contributor
    Aug 24, 2021
    Can you please with this URL on browser - https://halln7zz-my.sharepoint.com/personal/<Youremailaddress>/_layouts/15/onedrive.aspx
    
    Note - <Your Email Address> - Please enter your email address and instead of '@' or '.' enter '_'
    So if you email address is abcd@example.com, enter abcd_example_com
    
    Please check if you are able to open your OneDrive for Business Account.
    Additionally may i know which Microsoft 365 subscription you are using?
    
    Thanks!