Forum Discussion

Alan Muñoz's avatar
Alan Muñoz
Copper Contributor
Jan 31, 2017

Admin user locked out of OneDrive for Business admin page

I recently applied a security policy to OneDrive for Business allowing access from a specified IP only, apparently it was not done correctly and now no user can access OneDrive or Sharepoint and we r...
OneDrive for Business
jcgonzalezmartin's avatar
jcgonzalezmartin
MVP
Jan 31, 2017
LOL...Vasil is right, you have to be very carefull when configuring this new setting in ODFB
StephenRice's avatar
StephenRice
Icon for Microsoft rankMicrosoft
Feb 06, 2017

Alan Muñoz,

 

As mentioned above, contacting support is the only option right now. We are looking at ways to make it a little more difficult to get into this predicament. :smileyhappy: Thanks!

 

Stephen Rice

OneDrive Program Manager II

  • websas's avatar
    websas
    Copper Contributor
    Sep 11, 2019

    Hi there,

     

    I am having the same problem - is there any way to fix this without creating a support ticket now?

     

    If not - can someone tell me where/how I can create a ticket?

     

    I just found that: https://support.microsoft.com/en-us/supportforbusiness/requests

    But when I want to open a request I would need to purachse a single ticket for 500$ oO

     

    Thanks for your help!

    • websas's avatar
      websas
      Copper Contributor
      Sep 11, 2019
      Ok, just ignore that - somehow its working again now and the enabled checkbox is not checked anymore - without me doing anything...

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