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Alan Muñoz's avatar
Alan Muñoz
Copper Contributor
Jan 31, 2017

Admin user locked out of OneDrive for Business admin page

I recently applied a security policy to OneDrive for Business allowing access from a specified IP only, apparently it was not done correctly and now no user can access OneDrive or Sharepoint and we r...
OneDrive for Business
VasilMichev's avatar
VasilMichev
MVP
Jan 31, 2017

They warn you about this :)

 

Open a support case, the MS folks can remove the restrictions on your behalf.

  • jcgonzalezmartin's avatar
    jcgonzalezmartin
    MVP
    Jan 31, 2017
    LOL...Vasil is right, you have to be very carefull when configuring this new setting in ODFB
    • StephenRice's avatar
      StephenRice
      Icon for Microsoft rankMicrosoft
      Feb 06, 2017

      Alan Muñoz,

       

      As mentioned above, contacting support is the only option right now. We are looking at ways to make it a little more difficult to get into this predicament. :smileyhappy: Thanks!

       

      Stephen Rice

      OneDrive Program Manager II

      • websas's avatar
        websas
        Copper Contributor
        Sep 11, 2019

        Hi there,

         

        I am having the same problem - is there any way to fix this without creating a support ticket now?

         

        If not - can someone tell me where/how I can create a ticket?

         

        I just found that: https://support.microsoft.com/en-us/supportforbusiness/requests

        But when I want to open a request I would need to purachse a single ticket for 500$ oO

         

        Thanks for your help!

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