Forum Discussion

renatina's avatar
renatina
Copper Contributor
Feb 27, 2023

No option for restoring files from Bin

Hi, so I have accidentally removed the OneDrive folder on my PC, therefore went to the website and to the Bin to restore, however I do not have the restore option when right-clicking the files. Only Remove. I did have my account frozen and therefore have purchased additional data, it says 0/100GB used yet still claims y account is frozen, is that why I cannot Retore my files? I tried the chatbot, no help on the matter, can't seem to be able to find a contact to technical support, all the clicks just send me away in the wrong places. I have literally lost most of my files as my Desktop and Documents folders are now gone. Please help.

files
Frozen
onedrive
Restore
  • Deleted's avatar
    Deleted
    Oct 31, 2023

    renatina 

    Hi,

    Welcome to Microsoft Tech Community, i am here to help with your OneDrive problem.

     

     It’s understandable that you’re feeling frustrated and helpless right now because you’re having trouble restoring your files from the OneDrive Bin. I’ll do my best to help you out.

     

    Firstly, it’s important to note that the Restore option may not be available for all files in the Bin. If the file is too large or if it has been in the Bin for too long, it may not be possible to restore it. However, if you’re unable to see the Restore option for any file in the Bin, there could be a few reasons why this is happening.
     Here are some steps you can take to try and resolve the issue:
    1.Check your OneDrive account status: You mentioned that your account was frozen and you’ve purchased additional storage. However, it’s still showing as frozen. This could be the reason why you’re unable to restore your files. It can take up to 2 hours for changes to be applied after purchasing additional storage. If your account is still frozen after 4 hours, you should contact support.

     

    2.Clear your browser’s cache and cookies: Sometimes, issues with web applications can be resolved by clearing your browser’s cache and cookies.

     

    3.Try a different browser or device: If clearing the cache and cookies doesn’t work, try accessing OneDrive from a different browser or device.

     

     

     

     

     

    If I have answered your question, please mark your post as Solved

    If you like my response, please give it a Like :smile:

    Appreciate your Kudos! Proud to contribute! 🙂

     

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