Forum Discussion
linen
Sep 16, 2026Copper Contributor
Office Home and Student 2019 license bound to Microsoft account but keeps prompting for activation
Hello,
I own Office Home and Student 2019 perpetual license, and this license is already bound to my Microsoft account. I can confirm the license exists on the account.microsoft.com/services page.
However, local Office applications keep showing "Unlicensed Product" and repeatedly ask for activation.
I have completed these troubleshooting steps:
- Signed out all accounts inside Office, closed all Office programs, rebooted PC and signed‑in again with my correct Microsoft account.
- Cleared local Office license cache by running ospp.vbs commands.
- Performed Quick Repair and Online Repair for Microsoft Office.
Unfortunately, the activation problem still remains.
I have attached two screenshots:
- Screenshot showing my Microsoft account page with Office Home and Student 2019 license.
- Screenshot showing Word unlicensed‑product warning.
Could you please help fix the license synchronization issue between my account and local device? Thank you.
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