Recent Discussions
Why Microsoft doesn't get back when refund is involved?
This has been going on for well over a year. My Office Personal account was opened with email address removed for privacy reasons as the primary email. I also paid for PDFX but at some stage probably when Office became MS 365 my membership registration got corrupted. This meant that I couldn't update and when I changed my device I couldn't use it. Before you redirected registration to redirect to support it used to give me an error. I spent 7 hours on the chat and when the trouble was found I was told that it would be corrected the next day. But it wasn't and the judgment on the case was that I had already installed it on another machine. But, that was discussed during the Chat and was found to be mixed up with a new device. The old device has been decommissioned, running Linux with no office. I wrote to PDFX who checked their servers and found out that I had not logged in since the new subscription in October 2023. So they refunded my subscription but to Microsoft because the payment took place through Microsoft. But Microsoft never refunded me, not even for the PDF X portion. I had no choice but to sign up with MS365 Business and pay again. They had the same problem: The original subscription email in the registrar could not be changed. This was why if you changed your primary email address or if the registrar record was corrupted, third party licences don’t propagate down the servers from the registrar. The path to the registrar in not two way for obvious reasons. So no matter what you do at the levels below the registrar can not be copied to the Master server. Of course Microsoft support, not having a system wide authority or even understanding refused to escalate the issue. Instead they mocked my explanation. They kept denying it despite my article in LinkedIn providing step by step instructions on how to recreate the problem. At some stage my account was sorted out for my business subscription never quite acknowledging what the problem was but the support for Personal 365 is based in South Asia (obvious from their thick accents on the phone), probably India who seem to have the cultural shamelessness to admit that they won’t escalate the issue in no uncertain terms. Maybe they are scared of losing their jobs. So I never got my refund or account corrected. Now that my personal MS 365 has expired, I keep being asked to resubscribe. What a cheek? All of this can be verified through the records and the repayment of my PDF-X to Microsoft but no one even ever tried. I have piles of evidence but it takes a mountain of evidence of numerous remote connections under the assumption I must surely be new to software and computer science in general despite my stated education, profession, 45 years experience and Microsoft exams I have passed. It would take a whole team of lawyers to put them together when a simple audit of payments would demonstrate it depending on the point of view of a reasonable person, something that is absent in Microsoft.
O365 has stopped working on our PC using Windows 10
We understand that support for Windows 10 has ended, but why are we unable to use our Word and Excel programs? I have paid the annual renewal fee. When I log in to my Microsoft account it says that the account is active on my laptop but has been disabled on our PC. Our PC is an older computer which can't run Windows 11 but is otherwise sound. We have files on this computer which we need to access. When we try to open Word or Excel we get a window saying "Something went wrong. Please try again later. 0X80070426" which indicates that an update has been unable to install, presumably an update for Windows 11. Is there a way to turn off updates for Word and Excel and use them in their prior (perfectly acceptable) version? I can't get an answer, or a person, from Microsoft.
Shortcuts now requires shift after windows update
I’m using a Belgian AZERTY keyboard on Windows 11 with Microsoft 365 Excel. Until recently, I could trigger shortcuts such as “Increase Decimal” command using the Ribbon access key sequence Alt → H → 0 by pressing the unshifted “à” key. After the latest Windows update, Excel only recognizes the digit 0 if I press Shift + à during the sequence. This breaks my workflow because I don’t have a numpad and my Quick Access Toolbar is already optimized for other commands. Question: Is there a Windows or Office setting that changed how Ribbon access keys interpret digits on AZERTY keyboards? How can I restore the old behavior so the unshifted “à” key acts as 0 in Ribbon sequences?o365 apps end of support in Server 2016
Hi, As per https://learn.microsoft.com/en-us/microsoft-365-apps/end-of-support/windows-server-support I know that running 0365 apps on Server 2016 will no longer be 'supported' beyond Oct 2025 but what exactly is meant by 'supported'. Will it: A: Immediately cease to function. B: Keep working but with no feature or security updates (obviously not something we want to do for long !). Migrating to Server 2025 will buy us more time, but I would still like to know exactly what this 'end of support' means. Thanks.1 TB storage with subscription of Office 365 not assigned
I have had a subscription to Office 365 for over 5 years. Just received an email stating that my cloud storage (considerably less than 1 TB) was full. How do I set up the 1 TB cloud storage. Also, how do I set up saving files to my computer and not to One Drive.Welcome to the new Office End of Support community!
This community will provide a forum to discuss topics related to the end of support for all Office client products, including key dates to be aware of, recommended upgrade paths, support resources, and technical details spanning all affected audiences. Microsoft is dedicated to helping businesses and individuals succeed by empowering them to work together seamlessly, from anywhere. Most Microsoft products have support lifecycles during which we provide bug fixes and security fixes. The end of this lifecycle is known as the product's end of support. When a product reaches the end of support, Microsoft no longer provides the following: Technical support for issues Bug fixes for issues that are discovered Security fixes for vulnerabilities that are discovered As end of support deadlines approach, Microsoft strongly recommends users shift to newer software to help them stay productive, safe, and at the forefront of digital transformation. Want to stay in touch? Click “Join” to ensure you get all the latest news and information about changes to Office support in the coming months.Support for Office 2010—and Office 2016 for Mac—has ended: Here’s what you need to know
On October 13, we marked the end of support for Office 2010 and Office 2016 for Mac. This means that we’ll no longer provide technical support, bug fixes, or security updates for these products, and organizations that continue to use them may face increased security risks and compliance issues over time. The requirements for connecting to Office 365 services have also changed—and customers will now need Microsoft 365 Apps, Office 2019, or Office 2016 to connect to Office 365 services like Exchange Online and SharePoint Online. While we will not take any active measures to block legacy versions of the Office client from connecting, these older clients will fall out of step with the service enhancements and may present performance and/or reliability issues over time. Read the full announcement of these changes here.
Office 2019 users getting error when opening files in app from sharepoint
Hi, since two days ago, our users who didnt upgrade to office 365 and still use office 2019 are getting an error when trying to sign in from office to their cloud account. The error is: "Your account is in bad state. Please sign-in to this account online to address the issue" Now I know support for cloud connectivity for office 2019 has officially ended in october 10, two days ago, in microsoft website its stated that: "In practical terms, what this means is that older Office versions might not be able to use all the latest functionality and features of Microsoft 365 services... No active measures will be made to block older Office versions from connecting to Microsoft 365 services if they're in extended support and are kept up to date. For example, Office 2019 and Office 2016, both of which are in extended support until October 14, 2025."https://learn.microsoft.com/en-us/deployoffice/endofsupport/microsoft-365-services-connectivity So why it looks like Microsoft actively blocked office 2019 connection to cloud?VBA problem - Excel for Mac
Welcome I'm working on a Macbook Pro, macOS, in Arabic. I have a problem with the Visual Basic Editor in Excel, when I type commands, they don't work. When I write it outside the editor and then copy it to the editor page, it works. I contacted support, but they did not help me find a solution to the problem and referred me to the Microsoft Office technical community to solve the problem. Please guide me to the correct and radical solution to the problem, thank you.Support update for InfoPath Forms Services in Microsoft 365
In a recent blog post, it was announced that InfoPath Forms Services in SharePoint Online will be retired in 2026. Learn more about the end-of-support process and how to prepare for it here: Support update for InfoPath Forms Services in Microsoft 365
Standalone office 2019 and Office 365
Our office is currently using standalone installs of mostly Office 2019 and some Office 2021. I understand the support will end this year for them but will they still work with Exchange online if we go with Microsoft 365 Business Basic subscription? We only have 30 or so users and cannot justify the cost of moving everyone to the next step up. I work for a small government agency and all costs are very scrutinized. I anticipate we could in the next couple years, but not before the October deadline. Will the older office clients get blocked like happened to Office 2013 and 2016?
Windows Server 2022 and M365
I'm looking at the Win and Office support matrix and Win Server 2022 and M365 Apps aren't supported. Can anyone explain why this is? It looks like Microsoft if going to remove the ability to host virtual desktop for clients and install M365 licensing on it. I assume in a push forcing people to use Azure.I lost my Office Home and Student version and want it back on the same computer
I had Office 2010 on an older laptop. When I upgraded the operating system, I lost my Office 2010 Home and Student version. It indicates on the “Office Product Key Card” that it’s for 1 preloaded PC only. This is still the same computer that it was initially installed on. How can I reinstall it without a disk or is this not possible?
Recent Blogs
- What’s changing? Microsoft is announcing the end of support and retirement for Office Online Server effective December 31, 2026. After this date, Office Online Server will no longer receive securit...Oct 21, 2025
- 4 MIN READOffice 2016/2019 Support Ends Today — Prepare for Office LTSC 2021 End of Support Next YearOct 14, 2025
