Forum Discussion
NCE Renewal Window missed
Hi. I thought there'd already be topics on this, but.... We missed the 7 day window to modify (down) the number of seats for a client (NCE). By 2 days. Opened a ticket w/ Support. Support says...
I see that you posted this on yesterday, but it looks like this post was just move into the NCE community today by JillArmourMicrosoft
I'm sorry that you missed the cancelation window; however, unfortunately, the partner community members are not able to override the decision you've received from your support ticket. The 168hr NCE cancelation is explained on pg. 9 of the NCE Handbook (found in Partner Center, login req'd):
If this reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, if after reviewing the information you have additional questions, please let me know.
Regards,
Microsoft CSP Licensing Concierge