Forum Discussion
Behavior of add on during NCE Mid term upgrade
Question on specifically how Teams Phone with Direct Routing will transition from a Business Standard to Business Premium mid term upgrade.
Customer has 200 users on Standard with the add on for Te...
I'm not aware of any issues either.
1. Pages 40 - 41 of the NCE Handbook discusses "What Happens" during an upgrade, but unfortunately, we cannot predict or confirm that you will not encounter any issues if you're free to upgrade. I certainly hope you do not.
2. I suggest upgrading a few at a time to confirm that the transition runs smoothly.
As a friendly reminder, you should always check the availability of upgrades for a product via the Offer Matrix.
If this (or someone else's) reply answers your question, please Accept as the solution to help the other members find it more quickly. Otherwise, please let me know if you need further assistance on this topic.
Regards,
Microsoft CSP Licensing Concierge