Forum Discussion
Fish_Tacos
Dec 02, 2024Brass Contributor
Tracking Sent Emails from a Shared Mailbox with Delegated Access
Here is a detailed post to the Microsoft help forum about tracking down who sent emails from a shared mailbox with delegated access and send as rights:
Title: Tracking Sent Emails from a Shared Mailbox with Delegated Access
Dear Microsoft Community,
I'm reaching out for assistance with an issue I'm encountering regarding a shared mailbox in my organization. The shared mailbox has been configured with delegated access and "Send As" rights for certain users. However, I'm finding that emails are being sent from this shared mailbox, and I need to determine which user is responsible for those sent messages.
Here's some more context on the setup:
- We have a shared mailbox that multiple employees within my organization can access and send emails from using their individual user accounts.
- The shared mailbox has been granted "Delegate Access" and "Send As" rights to these authorized users.
- Whenever an email is sent from the shared mailbox, it appears to come from the shared mailbox address rather than the individual user's email address.
- I need to be able to track down and identify which user sent a specific email from the shared mailbox.
My main questions are:
- How can I determine which user account was used to send a specific email from the shared mailbox?
- Is there logging or audit functionality within Microsoft 365 that would allow me to see the user who sent an email from the shared mailbox?
- Are there any third-party tools or add-ons that could provide this level of tracking and visibility for emails sent from a shared mailbox?
I'm hoping the Microsoft community can provide some guidance and recommendations on the best approach to resolve this issue. Being able to identify the user responsible for emails sent from the shared mailbox is crucial for maintaining security and accountability within our organization.
Thank you in advance for your assistance. I look forward to hearing back from the community.
Best regards,
Change the delegation from "Send As" to "Send on behalf of". This will include the actual sender in the email. I don't think it looks as good, but will give you a quick way to see who sent the message. I think send as should be logged, though.
- TechLisaLH0403Copper Contributor
Change the delegation from "Send As" to "Send on behalf of". This will include the actual sender in the email. I don't think it looks as good, but will give you a quick way to see who sent the message. I think send as should be logged, though.