Defender for Servers Alerts in XDR portal

Hello MSFT,

Currently we are a CSP and aren't able to view alerts over GDAP that pertain to Defender for Cloud. We can see that they are in the Incidents/Alerts queue, however we cannot go into the alert/incident. Currently our analyst have Security Operator, and Security reader. Additionally our clients use URBAC and have the MDE tab enabled. Any insights into this would be beneficial as we are hampered by this lack of visibility and cannot respond to client alerts.