Forum Discussion
New Teams Client is crashing when Jabra Evolve 75 Headset is muted by putting the microphone up
We have a strange issue with the new Teams client.
When the Mic is put up, the headset is actually muting Teams. However, with the new Teams client, if the headset is put Teams crashes sometimes.
Teams crashes also reproducible if the mic is put up before joining a conference.
Anybody has the same problem or a solution for that?
The Evolve Headset is connected via a Jabra 370 USB dongle.
69 Replies
Same Issues here with new teams and multiple different Jabra Headsets since approximately a week ( e.g. Engage75,Evolve 75, Evolve55)
Nothing confirmed from Microsoft or Jabra until yet.
- same issue here
- I have exactly the same issue - same headset, also the new client. I have tried resetting the teams app, that helped for one day.
Firmware on dongle and headset is the most recent. - same issue :'(
any workaround?Maximus69 I choose to reset both USB dongle and Headset in the Jabra Direct software. There is a "reset" button. Since then it seems my Teams (new) is not crashing...
- We are facing the same issues with Jabra Evolve2 50.
So far we tried:
- update to the newest firmware ==> did not help.
- "reset" the device via Jabra Direct ==> only helped until the next restart of the teams client.
Same here. Super annoying ...
- excactly same problem with my Jabra Evolve2 75. Since last week.
Christian Dyck I have the same problem since the Teams update last week. Today there was an upgrade to Jabra Direct, but this hasn´t solved problem. As soon as I share or mute/unmute the Jabra headset, Teams crashes. Worked perfectly up until last week 😞
- Same issue here with Jabra Speak 75 and the new Teams client.
Teams crashes after muting and when sharing the screen, the screen sometimes freezes.
I also got the Jabra Direct update.
- Hey Christian,
I have the same issues, since updated to the new Teams Client it crashes nearly everytime while muting by putting the mic up.
Also what I've experineced; every second time I'm sharing my window or whole desktop it crashes as well.
Also using the Evolve 75 + 370 Dongle.
While using the Evolve 75 only via Bluetooth, I have the problem that while muting, the whole sound is "off" aswell.
So a lot of problems with the new Teams Client.
From my team (7 People) I'm the only with this issue.
Are there any logs written somewhere?
kind regards - Hey Christian,
I am not familiar with this problem but had a similar one with another application at a client.
Have you by any chance tested with a bluetooth connection only? So remove the dongle for a bit and test it this way.
Do you by any chance have a different dongle? Are there multiple endpoints having these issues or only one?
Thanks in advance!
