Forum Discussion

Kittin306's avatar
Kittin306
Copper Contributor
Jun 19, 2025

Call Transfer: Search not showing Global Contacts or Speed Dials

Anyone else experiencing an issue with the list of possible recipients for a call transfer? 

(Teams v 25153.1010.3727.5483)
The search list for call transfer only shows tenant users, it doesn't include any of the global contacts, individual's contacts, or Speed Dials.

Sample speed dial entry:

Active call transfer window:

 

BUG
Teams Preview
Transfer Calls

7 Replies

  • Huw_W1's avatar
    Huw_W1
    Copper Contributor
    Jul 17, 2025

    Still no presence on call transfer in 25185.408.3802.4072

  • ChrisBuckbee's avatar
    ChrisBuckbee
    Copper Contributor
    Jul 08, 2025

    Hope they also notice that the Presence status of contacts on the Transfer/Consult First window no longer shows either as of the latest update and fix it.

  • Damoclash's avatar
    Damoclash
    Copper Contributor
    Jul 07, 2025

    Yes, I can also confirm that all of our users in the company facing same issue. Mainly for our reception and the sales-team it is a huge pain...

    • vt01's avatar
      vt01
      Copper Contributor
      Jul 02, 2025

      I can replicate this issue with myself and several clients.  This is a issue that is ongoing.  microsoft Please do something about this.

      • Akeap's avatar
        Akeap
        Copper Contributor
        Jul 04, 2025

        Its seems my client has the same issue since client updated, they user hold and consult to dial out out to an IVR payment system and used to be able to pick a personal contact in the dial box but now it just shows tennet users/contacts

        Please fix

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