Forum Discussion
Beta Build 23202.1509.2295.2283 - cache for account which is not available anymore on Windows.
Hi,
I openned a case with M365 Support Team (case #2308070040006447) but no success after perform the following steps:
- Uninstall app, restart computer;
- delete files and folders as the artcile: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache;
- Delete Regedit key: HKEY_CURRENT_USER\Software\Microsoft\Office\Teams;
- Open the Windows settings, go the 'Apps', find the 'Microsoft Teams (work or school) and the click on the 'reset' button;
- reinstall the app.
Even after these steps, that app keeps showing accounts on the first login screen, which are not used on my computer anymore. These accounts - that you can see on the imagem with yellow marks - are not connected to 'Microsoft Office' app or 'Windows Work/School' account.
Where (file or registry key) the new app is reading to find that accounts???
As we tested yesterday with a remote support session, that issue only occurs with the BETA version of MS Teams app.
* Windows 10 Enterprise (22H2 - 19045.3324)
- Hi,
For the New Teams Application Teams 2.1 the cache location for the files have been changed. Below is the file location wherein you can find the cache.
Clear cache :
Method 1: Clear cache from windows
In the task bar search for settings , go to Apps section ->Installed apps ->Search "Microsoft Teams (work preview)" -> click three dots ->choose advanced options
Find "Reset" and reset the application.
Method 2:Clear cache from location
You can find the client cache related folders under:
%localappdata%\AppData\Local\Packages\MSTeams_8wekyb3d8bbwe
On very few occasions, there has been a need to delete cache, so deleting all data under the following location has helped:
%userprofile%\appdata\local\Packages\MSTeams_8wekyb3d8bbwe\LocalCache\Microsoft\MSTeams
With Regards,
Satish UHi Satish,
during the remote session with MS Technician, booth method 1 and 2 was performed but not success to clear the cache, as the result, the new 'BETA version app' keeps showing accounts not used anymore....😒
Let's wait MS Dev Team fix it.
😒
