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Joe2021's avatar
Joe2021
Copper Contributor
Feb 15, 2021

Why is it so incredibly difficult to transfer a call in MS Teams

Hi, we use Teams direct Routing and replaced our old phone System. When our Customer Support has to forward a call to another Employee he has to do the following: - click the dots in the Calling Win...
Teams Call forwarding
Thorsten Pickhan's avatar
Thorsten Pickhan
MVP
Feb 16, 2021

Hi Joe2021 , you can go to Microsoft Teams UserVoice and give your feedback there. Users can check and rate your feedback. The Microsoft Teams product group checks regulary the user feedback and will check if some usefull tipps can be integrated into Teams.

Actually there is no other way for a call transfer.

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