Forum Discussion

bfry24's avatar
bfry24
Copper Contributor
Jul 01, 2020
Solved

Why don't i see Skype for Business Phones in Teams

We are slowly moving to the Microsoft Phone System and test out various equipment that we have.

I have been able to get 2 Polycom phones on to the Skype for Business sign in.

Should these phones show up somewhere in the Tenant in either the Legacy Skype Tenant or the Teams Tenant?  In Teams, I do not see the phones listed.

teams
  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Jul 06, 2020

    Hi bfry24 ,

    I see. I am just conscious that you keep referring to Skype for Business. So I know the requirement for the Device to be present in the Teams Admin Centre, is that it should be Teams certified, so could you confirm the device make/model/firmware version please?

     

    On top of that when you say the Skype for Business sign in on the device, is this a user that is set to Teams upgrade wise or are they in say Islands mode or in some other Teams Coexistence mode?

    I also noted in the documentation that each device gets enrolled in Intune, so it may be that the device could be present in Intune regardless of whether the device is Teams certified. So you could check there.

     

    https://docs.microsoft.com/en-us/MicrosoftTeams/devices/device-management

     

    Thanks

     

    Henry

    • bfry24's avatar
      bfry24
      Copper Contributor
      Jul 06, 2020

      HenryPhillipsNimbitech  Thanks for the reply, I am aware of that section in the Teams Admin Console.  But the two phones that have signed into Skype for Business do not show up there.  So my question is where do they show up?

      • HenryPhillipsNimbitech's avatar
        HenryPhillipsNimbitech
        Bronze Contributor
        Jul 06, 2020

        Hi bfry24 ,

        I see. I am just conscious that you keep referring to Skype for Business. So I know the requirement for the Device to be present in the Teams Admin Centre, is that it should be Teams certified, so could you confirm the device make/model/firmware version please?

         

        On top of that when you say the Skype for Business sign in on the device, is this a user that is set to Teams upgrade wise or are they in say Islands mode or in some other Teams Coexistence mode?

        I also noted in the documentation that each device gets enrolled in Intune, so it may be that the device could be present in Intune regardless of whether the device is Teams certified. So you could check there.

         

        https://docs.microsoft.com/en-us/MicrosoftTeams/devices/device-management

         

        Thanks

         

        Henry

Resources