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redtechguy's avatar
redtechguy
Copper Contributor
Feb 10, 2020

Which headsets?

Hi, we have deployed Teams into production and are having some issues with dropped calls (we all use the desktop Teams client)...I tried some newer 'Teams compatible' headsets and it seems to have mostly resolved the dropped calls issues...but we are now having issues with some interference (when headsets are close to each other) and distance.  We have tried the Sennheisier DW5066 and Jabra Engage 75....and will be trying to Poly 8220 Office Microsoft one next.

 

Any suggestions?

 

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  • LinusCansby's avatar
    LinusCansby
    MVP
    Feb 10, 2020

    Hi,

     

    It could be Bluetooth interfering, try to turn down the strength/range or use cable. 

     

    Poly 8220 is a DECT headset so you should not have any problems with Bluetooth or other stuff interfering.

    • Chris_Moore's avatar
      Chris_Moore
      Copper Contributor
      Feb 13, 2020

      LinusCansby We have been using cabled vs wireless and these have been popular with our users as they have stereo or single bud configuration and sound very clear:

      Blackwire C435-M for Microsoft by Plantronics for $50.50 https://amzn.to/2UNOZ92

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