Forum Discussion

Ian Cunningham's avatar
Ian Cunningham
Iron Contributor
Jul 21, 2020
Solved

Where does Teams Client store your guest account info

Recently my various tenants have started showing a pulldown next to my picture/initials that lets me switch to guest tenants to which I have been invited. (Very useful and saves a lot of guessing*)- ...
Guest Access
  • VasilMichev's avatar
    VasilMichev
    Jul 21, 2020

    Said data is stored as part of your Azure AD profile, and different client applications (such as Teams) "consume" it. In turn, each tenant you are a "guest" in stores some basic information about your user.

     

    It's not that uncommon for Teams to have outdated information due to cache issues, or to miss the switcher altogether. In such cases you'd either clear the cache, re-login to the client or use a private session in the browser. In case the actual guest relationship is in broken state, the quickest fix is usually to remove/re-add him.

VasilMichev's avatar
VasilMichev
MVP
Jul 21, 2020

Said data is stored as part of your Azure AD profile, and different client applications (such as Teams) "consume" it. In turn, each tenant you are a "guest" in stores some basic information about your user.

 

It's not that uncommon for Teams to have outdated information due to cache issues, or to miss the switcher altogether. In such cases you'd either clear the cache, re-login to the client or use a private session in the browser. In case the actual guest relationship is in broken state, the quickest fix is usually to remove/re-add him.

Ian Cunningham's avatar
Ian Cunningham
Iron Contributor
Jul 21, 2020

VasilMichev 

Thanks

So you are saying there is a list in my home tenant's Azure AD of the tenants in which the full tenant account is a guest? (In the Azure AD Profile)

I agree that the switcher can be unreliable.
You suggest 3 options "either clear the cache, re-login to the client or use a private session in the browser"
As teams live events for presenters is not supported in the browser version (I think this is till true) using a private browser session is not an option.
Where is the cache and would you be able to kindly point me to any instructions as to how to clear the cache (for the desktop Windows app) - unless re-login to the client is a sure-fire way (even if you sign back in the same ID?)
Thanks again