Video conference - I can't see others video live

LinusCansby 

I'm forced to use Teams in order to remain in my dance class with my local city recreation department. I was hoping some of the features would work for me and I was encouraged to "download" or "register" for Teams. I spent half an hour going around in circles trying to do that but all that resulted was that it blew my computer's brains. It never worked and I had to have someone come over and remove it from my computer. Apparently it's only for companies/organizations, but it doesn't explain that anywhere. So, the city is paying for this program, and the students are supposed to be able to interface with them. That's the whole reason they are paying for it. Well, I cannot see other students, or even myself. That's sort of part of the reason of using the app, or I may as well just find some YouTube tap classes.

I Googled for help, and the Microsoft Tech Community only says:

"Re: Video conference - I can't see others' videos live
Hi,

Yes, normally you can see more than one active speaker. But currently only one video is showing when using the web application of Teams. I guess that is due to the high usage impact on Teams services currently. Download the Team desktop client instead.

https://teams.microsoft.com/download"

I went to that link and it wants me to be an organization again. I am not. What good is this stuff??? Now I've paid for dance classes that I can barely participate in. It seems to be working for some of the students. I know that some are using their phones, but they must have much better eyes than I have, trying to prop up phone and stand back and be able to see what the instructor's feet are doing on that bitty screen? Is there any help for me?