Forum Discussion

Copper Contributor

Jul 27, 2023

Very Low Quality video camera

It's been a while I see post concerning video quality... I tested with several cameras, and now a razer kiyo 4K and nothing changed ! Always the same "sh*ty" quality with the TEAMS desktop client, ...

Copper Contributor

Jul 27, 2023

Paul_Keijzers
I tried by calling from one computer to another, on the same network.
My internet connection is a 5G connection with can go up to 300-400Mbps depending on weather, but never below 300.

focus on the following problem :

- desktop client : bad quality

- web app : high quality

This problems is known, but nothing is made to fix this problem... I read post from 2020, 2021, 2022 and also 2023 ! Every year, this problem is raised, and after 4 years, nothing had changed...

Why web app is OK, but not the desktop client ?

Paul_Keijzers

MVP

Jul 28, 2023

Nicolacho I understand your problem and it is frustrating to see. I would suggest to create a ticket. Next to that i would advice to upvote this item Enable support for 4k webcams · Community (microsoft.com)

If I have answered your question, please mark your post as Solved

If you like my response, please give it a LikeLike

visit my youtube channel KbWorks! or KbWorks.nl