Forum Discussion

Jeff Harlow's avatar
Jeff Harlow
Iron Contributor
Mar 06, 2020

Using Microsoft Teams to Place a Call

We are using Microsoft Teams as a replacement for Skype for Business. I wanted to start testing the Phone feature.  I was already part of Office E5 (i.e. Phone System license). I then added the Domes...
Dial Pad
Phone
teams
VoIP
LinusCansby's avatar
LinusCansby
MVP
Mar 06, 2020

Hi,

 

From a mobile phone (or other phone outside of Teams) can you dial the number you assigned to yourself? Have you checked in the web client? https://teams.microsoft.com 

 

The 24 hours can some times take more than 24 hours.

  • Jeff Harlow's avatar
    Jeff Harlow
    Iron Contributor
    Mar 06, 2020

    Did not think about calling the number but yes that does work. I did try the web client as well as the client for iOS and neither was showing the number pad. 

     

    That being said, I just got this, so maybe that is the cause.

     

    Microsoft Teams service alert

    Incident information

    Title: Dial pad issues in Teams
    ID: https://admin.microsoft.com/adminportal/home#/servicehealth?message=TM205715
    Start time: Friday, March 6, 2020

    Status

    Service Degradation

    User impact

    Users may be unable to access the dial pad or perform specific actions using the dial pad in Microsoft Teams.

    Thank you,
    The Microsoft 365 team

     

     

     LinusCansby 

    • ChrisWebbTech's avatar
      ChrisWebbTech
      MVP
      Mar 06, 2020
      Sign off and back into Teams, this usually has some success. Also, you'll want to check your upgrade mode for yourself. If you are on not on Teams only mode, and in Islands or another your dial pad will not come up in Teams.
    • LinusCansby's avatar
      LinusCansby
      MVP
      Mar 06, 2020

      Typical that they have that problem when you are trying.

       

      If you get the call into your client you probably done everything right, If it doesn't work after the weekend start a support case with Microsoft. 

Resources