Forum Discussion
Users sending direct messages to shared mailbox
Sorry I should've made it a bit clearer in my original message. Users are finding the shared mailbox name in Teams and sending a direct message to it, so not in a Team or Channel. Basically the direct message appear in the shared mailboxes chat icon on the side bar within Teams (hope that makes more sense). Since the people monitoring the shared mailbox cant login to Teams (are not given the credentials/shared mailbox is disabled) all these messages just sit there and dont get dealt with.
I'm surprised there isnt more people talking about this, which kinda makes me think I'm doing something wrong lol.
Hello, have you found a solution to deal with this issue? I found that shared mailboxes do not show in the Teams Users search, even they are assigned Teams license. So I could not assign a disable chat policy to the shared mailboxes.
And I tried remove Teams license, but people could still start a chat with these mailboxes in Teams. weird.