Forum Discussion

Brass Contributor

Jul 13, 2022

Unable to share externally on Shared Channels

We are unable to share files and folders on shared channels with external users. We get the following message when trying share with an external email address: “Your org doesn't allow sharing wi...

external sharing

Shared Channels

jcgonzalezmartin

MVP

Aug 01, 2022

Hi Ryan,

All you have tried here seems to be right and I would recommend to wait some time untill the changes in the SPO site are propagated in the backend. Anyway, if you click on the view 2 channel sites in the main site card, you should be able also to check the settings for any channel site linked to that main site and make changes there.

Another important thing here: Is B2B Direct Connect configured behind the scenes for the shared channel? I think the problem you are experiencing could be related to the fact that Shared Channels relies on B2B Direct Connect even for sharing the SPO site being used....I have just tested this on a demo tenant and I can share documentation with users belonging to tenants configured in B2B Direct Connect, but I cannot if they belong to tenants not configured.

ryanmillar

Brass Contributor

Aug 02, 2022

Note that I made these changes in June - so it's not a propagation issue. Also, when I click on "view 2 channel sites" there is no option to edit the External Sharing settings as there is on the main site card. See the last screenshot on my original post. That is why I used PowerShell to change the setting.

B2B Direct Connect is not configured as we are not sharing with a specific tenant. We are only trying to leverage basic SharePoint external sharing that works on every other type of SharePoint site. Are you suggesting that is unavailable on Shared channel sites?

jcgonzalezmartin
MVP
Aug 02, 2022
I think that could be the casse and it can make sense