Forum Discussion

Copper Contributor

Apr 27, 2022

Unable to receive messages from a particular set of users and mobile app "accept" can't be clicked

I had an issue whereby I wasn't receiving replies from a few of my team members on Teams. It turned out that somehow they were blocked, despite me never having blocked them (there isn't even a block ...

Messaging

Dan_Watson

Copper Contributor

Jul 21, 2022

ddonep74 Currently experiencing the same issue but with only a single colleague. I can't see any reason for this at the moment. We have managed to bypass this by using a multiuser chat. I invited my colleague and a test account into a chat and then removed the test account, we now have a make shift Chat/DM open again between us.

Yet our original Chat/DM still doesn't appear to work.
I can send messages, he can see them but when he attempts to reply it will fail and at that point I see the Accept/Block prompt and as the same with you, Accept appears to do nothing at all.

During all of that the Teams desktop app shows nothing at all regarding these prompts that appear on mobile.

ddonep74
Copper Contributor
Aug 23, 2022
Dan_Watson Yep, same issue still ongoing here somewhat. Only now chatting in the desktop app now works as expected. We're still unable to communicate on the mobile app and it just says "NAME wants to chat with to you" with the options to Block or Accept. Pressing Accept does nothing and Block blocks the user and then unblocking them puts it back into the "NAME wants to chat with you".