Forum Discussion
Anon4343
Apr 07, 2021Copper Contributor
Unable to Log Into Teams on iPhone. Error: Sign-in Error
Hello, Has anyone been able to resolve the Sign-In Error issue? It appears to be an issue between the Microsoft Authenticator app and Teams. Our organization is using Conditional Access policies ...
- Apr 14, 2021
It looks like the issue was caused by Teams not applying an InTune policy. We're using InTune to manage Teams. For some reason, teams wasn't applying the organization's data management policy and was getting blocked. Teams wasn't showing the user that this app will be managed and needs to be restarted.
The resolution was to receive a message in Teams and not view it. Eventually, the user will receive an email stating that a teammate is trying to reach you in Microsoft Teams. Within that email, there is a link to 'Reply in Teams'. If the user opens that link on their mobile device, it correctly initiates data management policy and manages Teams. The user was able to successfully log into Teams.
ThereseSolimeno
Apr 09, 2021Former Employee
Hello Anon4343 If this older post from our answers.microsoft.com tech support site doesn't provide a solution, you may want to open your own ticket there: Microsoft teams sign-in-error on Iphone - Microsoft Community
Anon4343
Apr 09, 2021Copper Contributor
It did not. I'll post there as well. Thank you.