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Unable to assign phone number to resource account
Hi all, I have set up Teams voice calling with Direct Routing. Its working however, I am not able to get a call queue to function. I followed the instructions for creating call queues and I can c...
I found a solution. This added the service number to the resource account successfully:
Set-CsOnlineApplicationInstance -Identity "resourceaccount@domain.org" -OnpremPhoneNumber +123xyz
my Call Queue (CQ) is functioning.
regards.
KentMitchell
Microsoft
MicrosoftFor those looking for guidance on this topic, the Teams Phone Advanced Deployment Guide provides guidance on adding Resource Accounts to Call Queues.
In addition to covering this topic, the Teams Phone Advanced Deployment Guide provides a detailed checklist of all Steps required to deploy Teams Phone to your organization.
Please note that the Teams Phone Advanced Deployment Guide is located in the M365 Admin Center, so you will need to login with a Tenant Admin account to view this deployment guide.