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jokoegwale's avatar
jokoegwale
Copper Contributor
Nov 05, 2021
Solved

Unable to assign phone number to resource account

Hi all,   I have set up Teams voice calling with Direct Routing. Its working however, I am not able to get a call queue to function. I followed the instructions for creating call queues and I can c...
Call Queues
Direct Routing
Service Number
  • jokoegwale's avatar
    jokoegwale
    Nov 07, 2021

    jokoegwale 

    I found a solution. This added the service number to the resource account successfully:

     

    Set-CsOnlineApplicationInstance -Identity "resourceaccount@domain.org" -OnpremPhoneNumber +123xyz

     

    my Call Queue (CQ) is functioning.

     

    regards.

jokoegwale's avatar
jokoegwale
Copper Contributor
Nov 07, 2021

jokoegwale 

I found a solution. This added the service number to the resource account successfully:

 

Set-CsOnlineApplicationInstance -Identity "resourceaccount@domain.org" -OnpremPhoneNumber +123xyz

 

my Call Queue (CQ) is functioning.

 

regards.

  • prudhvi320's avatar
    prudhvi320
    Copper Contributor
    Apr 08, 2022
    Could you please help to fix Resource account number assignment issues?

    I am getting an while assigning a phone number for direct routing.
    • jokoegwale's avatar
      jokoegwale
      Copper Contributor
      Apr 09, 2022
      Kindly provide more details of what you are trying to do and the error received so that I have more information to support.

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