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Lisa_Simplicity's avatar
Lisa_Simplicity
Copper Contributor
Sep 17, 2020

Time Report in Teams is not showing all Users

Hi,   we started to use Shifts in Teams a few weeks ago. When we export the time report it is not including all users that have an assigned shift on that team.    Any ideas how to fix that?   M...
Shifts in Microsoft Teams
time reporting
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Sep 17, 2020

Lisa_Simplicity Hi, not sure what's happening here. I've heard about issues with the time report but back then it was a bug and you couldn't even download it. Have you verified that all users are using the clock in / clock out and selecting a time range that should present these users as well?

 

'Export time reporting in Shifts' (for reference)

https://support.microsoft.com/en-us/office/export-time-reporting-in-shifts-c3b06e42-3ad2-4b88-87a0-4e481d432110

 

 

  • Lisa_Simplicity's avatar
    Lisa_Simplicity
    Copper Contributor
    Sep 17, 2020

    HI ChristianBergstrom

     

    thanks for the link, I downloaded it following that guidance and we still have the one user missing.

     

    I've attached two screenshots, one showing our team's shift plan and the other is a snip from the time report.

     

    The missing user number 6 is using the clock in clock out function. He has the role "Member" in the team like the other users.

     

    Any ideas what else we can try?

     

    • ChristianBergstrom's avatar
      ChristianBergstrom
      Silver Contributor
      Sep 17, 2020

      Lisa_Simplicity Can't say I'm afraid. Try using Teams online? Just to see. Other than that perhaps it's better if you reach out to the official Microsoft support with a ticket if they can look at some logs etc. (I'm not particular experienced using Shifts).

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