Forum Discussion
"There was a problem saving the photo. Please try again."
- Sep 21, 2020
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
https://support.microsoft.com/en-us/office/change-your-picture-in-teams-7a711943-9248-420e-b814-c071aa8d9b9c
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the https://docs.microsoft.com/en-us/powershell/module/exchange/client-access/set-owamailboxpolicy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
Farhad Mazlumi how was the problem solved?
Psalm-ElueWe could update the pics for about one month and then the problem occurred again. We still have the problem. I guess Microsoft is working on that and we should wait.
- gunebakanademNov 22, 2020Copper Contributor
farhad74 I think so, but the error message could be more understandable 🙂
- PeterBracherNov 28, 2020Copper Contributor
I didn't see a final solution in the thread?
I tried reducing the size the of of my photo, saving in different formats and reloading again and again and again ..... no joy.
How can such a basic process be so difficult?
- ChristianBergstromNov 28, 2020Silver ContributorHi, click on the ”best response” link to get an idea of what could be causing this issue.