Forum Discussion
"There was a problem saving the photo. Please try again."
- Sep 21, 2020
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
https://support.microsoft.com/en-us/office/change-your-picture-in-teams-7a711943-9248-420e-b814-c071aa8d9b9c
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the https://docs.microsoft.com/en-us/powershell/module/exchange/client-access/set-owamailboxpolicy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
Have you tried to upload the picture using Outlook Web App?
Yes, I did try everything. It seems my user does not have permission ( from my company) to change that photo. In the end, this is an INCONSISTENT ERROR MESSAGE.
I would not have tried all kinds of "magical" solutions for a software ( which is written using LOGICAL algorithms) if this scenario was tested and probably PROPOSED by product.
Thanks, I know it is not your fault
- ThereseSolimenoAug 20, 2020Former Employee
Hello LyonSsS Petri-X and all - I would encourage everyone on this thread to go to the Uservoice item and vote for this fix: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36321784--there-was-a-problem-saving-the-photo-please-try
- Petri-XAug 21, 2020Bronze Contributor
And you have tested with the latest Teams client (1.3.00.21759)?
Do you have this problem with just created Teams or only old Teams? Do you already have a picture there which you are trying to change, or without picture?