Forum Discussion
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- Sep 21, 2020
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
https://support.microsoft.com/en-us/office/change-your-picture-in-teams-7a711943-9248-420e-b814-c071aa8d9b9c
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the https://docs.microsoft.com/en-us/powershell/module/exchange/client-access/set-owamailboxpolicy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
- curious_1Apr 13, 2020Copper ContributorNice that you had success. What browser were you using? I've tried in both the app and online environments and get the same error message in both. What were the dimensions of your graphic and what file format did you use?
- SueyuACNApr 13, 2020Copper Contributor
hello all, I am facing similar challenges with updating my profile pic on MS Teams. Tried pretty much everything all have suggested but it still doesnt work. I've submitted feedback to the MS support team via MS Teams, but am not very hopeful this will be resolved. if anyone has any other recommendations, they are most welcome!