Forum Discussion

Copper Contributor

Dec 16, 2019

Solved

Text-to-speech customized greeting option not working

We have some users who have migrated from Unified Messaging to Azure voicemail (in Teams). When they attempt to use the text-to-speech customized greeting option, only the existing recording plays. T...

Voicemail

Doug Lee
Dec 27, 2019
computerpaul-work
In Teams I select Settings->Calls->Configure voicemail->Record a greeting.
That calls the "message center" and allows me to "Change your personal greeting".
Then I select "Play and record personal greeting."
Then I select "delete and use default greeting."

I can do the same for "Play and record your greeting for when you're away."

I hope this works for you.

computerpaul-work

Copper Contributor

Dec 27, 2019

Doug Lee I'm not sure what you mean by Message Center, but when they go to configure there voicemail settings, it doesn't show an existing recording exists. I believe this is because it's still somehow connected to the Exchange UM mailbox.

Doug Lee

Brass Contributor

Dec 27, 2019

computerpaul-work

In Teams I select Settings->Calls->Configure voicemail->Record a greeting.

That calls the "message center" and allows me to "Change your personal greeting".

Then I select "Play and record personal greeting."

Then I select "delete and use default greeting."

I can do the same for "Play and record your greeting for when you're away."

I hope this works for you.