Forum Discussion
Text message to MS Voice number in Teams
It is unfortunate that the Microsoft Business Voice still does not have Text Messaging available. This is a huge hinderance for most businesses as you have indicated. I check every month to see if they finally have added this feature as it had been represented 2-3 years ago. The problem with many of MS products is that they move on to a new product or project before that finish an existing product. I was very involved with the early stages of the Power Platform - PowerApps, Flow, etc. It would take 2-5 years to actually fix something that had a huge impact on the usability of the product. Really hope they start to take a different approach and become more transparent on these activities.
Hey MarcBailey I think Microsoft is finally around the corner with this. I've been told they are aiming for EOY 2023 although their https://www.microsoft.com/en-ca/microsoft-365/roadmap?filters=&searchterms=SMS still says nothing about it.
In the meantime, there are a couple of options
- Use a Direct Routing provider that can provide SMS (ex. Screenshot from yakchat:)
- https://learn.microsoft.com/en-us/microsoftteams/operator-connect-mobile-plan- allowing employees to use the same cell # in teams and for their mobile/sms
- We have been using Yakchat for 6 months and it works, however we luckily had 2 extra dormant numbers that we were able to use.
We are definitely looking forward to the day we can use the SMS and calling on the same number.
