Forum Discussion
Solved
Teams with Business Voice - Call Queues Missing Presence Based Routing
Hello All, I've setup a Call Queue with Business Voice in the Teams Administration. Every screen shot and YouTube video I have watched has indicated there's a "Presence based routing" option with...
- Hi ceaster
We have just seen longest idle show up as a routing option in Call Queues which is based on Presence. This looks to have dropped today
https://www.linkedin.com/feed/update/urn:li:activity:6676576820944494592/
That is based on presence. If it is a global rollout may take a few days to show in your tenant
Hope that answers your question
Best, Chris
Hi ceaster
We have just seen longest idle show up as a routing option in Call Queues which is based on Presence. This looks to have dropped today
https://www.linkedin.com/feed/update/urn:li:activity:6676576820944494592/
That is based on presence. If it is a global rollout may take a few days to show in your tenant
Hope that answers your question
Best, Chris
We have just seen longest idle show up as a routing option in Call Queues which is based on Presence. This looks to have dropped today
https://www.linkedin.com/feed/update/urn:li:activity:6676576820944494592/
That is based on presence. If it is a global rollout may take a few days to show in your tenant
Hope that answers your question
Best, Chris
I am still not seeing the option. It's been almost a month between working with Microsoft support and our initial setup. I'm really out of ideas.
Hi @ceaster How about now?
LinusCansby you put on Linkedin a few weeks ago about this in terms of presence based routing. Can you shed any more light on it?
Best, Chris
As I understand it, this should be available for everyone now. If you can't see it wait a week and if you can't see it (Longest Idle) create a support ticket.
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
