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Teams with Business Voice - Call Queues Missing Presence Based Routing
Hello All, I've setup a Call Queue with Business Voice in the Teams Administration. Every screen shot and YouTube video I have watched has indicated there's a "Presence based routing" option with...
- Hi ceaster
We have just seen longest idle show up as a routing option in Call Queues which is based on Presence. This looks to have dropped today
https://www.linkedin.com/feed/update/urn:li:activity:6676576820944494592/
That is based on presence. If it is a global rollout may take a few days to show in your tenant
Hope that answers your question
Best, Chris
Hi ceaster
We have just seen longest idle show up as a routing option in Call Queues which is based on Presence. This looks to have dropped today
https://www.linkedin.com/feed/update/urn:li:activity:6676576820944494592/
That is based on presence. If it is a global rollout may take a few days to show in your tenant
Hope that answers your question
Best, Chris
We have just seen longest idle show up as a routing option in Call Queues which is based on Presence. This looks to have dropped today
https://www.linkedin.com/feed/update/urn:li:activity:6676576820944494592/
That is based on presence. If it is a global rollout may take a few days to show in your tenant
Hope that answers your question
Best, Chris
ChrisHoardMVP Thank you much for the response. I'll give it a few days and hope it starts to show up.