Forum Discussion

Copper Contributor

Jul 27, 2022

Solved

Teams Toast Notification Showing "Unkown Users" When the Call Comes from Auto Attendant

We are running in problem where if I assign a direct number to the teams user and call that number the Caller ID of the caller is displayed in Teams Toast notification. But if we route the call via A...

Caller ID

Direct Routing

SBC

Thorsten Pickhan
Jul 28, 2022
Sorry, I cannot confirm this behaviour in our implementations.
Therefor I would suggest opening a ticket or to run a self-check for the Call Queue by entering the Resource Account mail address from the Microsoft Admin Center.

Capstar_Solutions

Copper Contributor

Jul 28, 2022

Dear Thorsten Pickhan

I have checked the complete configuration of the SBC with both E.164 and wihtout E.164 format. The SBC logs shows the complete correct number. Secondly, it should have problems with the "Operator" or "Person in Organziation" options as well if it were to be a problem on the SBC Configuration. It occurs only when the call is routed to a call queue.

Thorsten Pickhan

MVP

Jul 28, 2022

Sorry, I cannot confirm this behaviour in our implementations.

Therefor I would suggest opening a ticket or to run a self-check for the Call Queue by entering the Resource Account mail address from the Microsoft Admin Center.

AntCraig
Brass Contributor
Dec 06, 2022
Thorsten Pickhan

Did you work out this issue? I am experiencing the exact same issue.