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Teams Toast Notification Showing "Unkown Users" When the Call Comes from Auto Attendant
We are running in problem where if I assign a direct number to the teams user and call that number the Caller ID of the caller is displayed in Teams Toast notification. But if we route the call via A...
Sorry, I cannot confirm this behaviour in our implementations.
Therefor I would suggest opening a ticket or to run a self-check for the Call Queue by entering the Resource Account mail address from the Microsoft Admin Center.
Hi Capstar_Solutions ,
I assume you are writing about Reverse number lookup and expected to see the Caller ID's name in the notification window?
If so, this is currently not supported.
It is supported for personal calls but not for calls routed through Call Queue or Auto Attendant.
You can open a feature request or search in the Teams feedback portal if such request already exists: