Forum Discussion
Teams to Begin Automatically Hiding Inactive Channels
From mid-July 2024, Teams will begin hiding inactive channels for users. The inactive channels can be unhidden, and users can opt out of the automatic process. The new clean up routine can be invoked...
We are looking for a way to switch this off globally.
At present, once these channels have been hidden, users won't get notifications again even if team mentions are used.
It's causing a lot of problems with users missing messages on channels that aren't used very often, but contain very important messages when they are.
We have Teams channels setup for things such as Cyber Incidents that are only used in emergencies, so having these channels removed from all users by default is not something we want to happen.
At present, once these channels have been hidden, users won't get notifications again even if team mentions are used.
It's causing a lot of problems with users missing messages on channels that aren't used very often, but contain very important messages when they are.
We have Teams channels setup for things such as Cyber Incidents that are only used in emergencies, so having these channels removed from all users by default is not something we want to happen.
Simon-Ludlow. Have you found a solution to this? - I have same issue and it's a big issue as important communication is not reaching the audience it is intented to!
Hi Maria,
No, we haven't found a solution for this issue yet. It is causing us a significant number of problems, with many users now reverting to email to send out updates and messages because they can't rely on those important messages reaching the intended recipients.
Implementing an update like this, which automatically removes notifications and alerts to any channels that a user hasn't posted in recently, really should not be pushed out by Microsoft without providing IT with any control over it.
Microsoft should have explained the system in detail, given us ample warning, and provided us with the ability to opt out of such a disruptive change to one of their most critical applications.