Forum Discussion
Teams to Begin Automatically Hiding Inactive Channels
At present, once these channels have been hidden, users won't get notifications again even if team mentions are used.
It's causing a lot of problems with users missing messages on channels that aren't used very often, but contain very important messages when they are.
We have Teams channels setup for things such as Cyber Incidents that are only used in emergencies, so having these channels removed from all users by default is not something we want to happen.
- Simon-Ludlow. Have you found a solution to this? - I have same issue and it's a big issue as important communication is not reaching the audience it is intented to!
Hi Maria,
No, we haven't found a solution for this issue yet. It is causing us a significant number of problems, with many users now reverting to email to send out updates and messages because they can't rely on those important messages reaching the intended recipients.
Implementing an update like this, which automatically removes notifications and alerts to any channels that a user hasn't posted in recently, really should not be pushed out by Microsoft without providing IT with any control over it.
Microsoft should have explained the system in detail, given us ample warning, and provided us with the ability to opt out of such a disruptive change to one of their most critical applications.
I would also like this setting to be part of a policy that you can manage, so the users are opt-in or opt-out defaulted regarding what the company wants.
The feature per se is not bad, many users are complaining about getting overwhelmed with Teams and Channels, so it can help. But that it is not manageable is really not good.What would also help is to understand the criteria and thresholds that Microsoft uses to indicate a Team or channel is active/inactive. No documentation on that.
I also tried to find something in the registry or the Teams app_settings.json, but it seems at the moment there is nothing you can do to set it for the users.
