Forum Discussion

Denise Child's avatar
Denise Child
Iron Contributor
Dec 01, 2020
Solved

Teams Shifts OffShift message - No notification

Hello,   We are trying to set up our Firstline Workers using Teams Shifts. I have created the policy for OffShift Message using the default settings just to see if a notification pops up telling th...
Teams Shifts OffShift
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Dec 28, 2020

    Denise Child 

     

    Hi Denise, did you build your powershell command based on this article?

     

    New-CsTeamsShiftsPolicy (MicrosoftTeamsPowerShell) | Microsoft Docs

     

    The powershell command would look something like this

     

    New-CsTeamsShiftsPolicy -Identity OffShiftAccessMessage1Always -EnableShiftPresence $true -ShiftNoticeFrequency always -ShiftNoticeMessageType CustomMessage -ShiftNoticeMessageCustom This is my custom message -AccessType UnrestrictedAccess_TeamsApp -AccessGracePeriodMinutes 5

     

    Note with custom message -ShiftNoticeMessageType is CustomMessage

     

    Also note that you have to add another cmd called -ShiftNoticeMessageCustom with your message

     

    If that doesn't work, and you are not seeing it, then I would raise a ticket to Microsoft to look into why it isn't applying. Once resolved, they should need to update the docs article

     

    Hope that helps to answer your question 

     

    Best, Chris

ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Dec 28, 2020

Denise Child 

 

Hi Denise, did you build your powershell command based on this article?

 

New-CsTeamsShiftsPolicy (MicrosoftTeamsPowerShell) | Microsoft Docs

 

The powershell command would look something like this

 

New-CsTeamsShiftsPolicy -Identity OffShiftAccessMessage1Always -EnableShiftPresence $true -ShiftNoticeFrequency always -ShiftNoticeMessageType CustomMessage -ShiftNoticeMessageCustom This is my custom message -AccessType UnrestrictedAccess_TeamsApp -AccessGracePeriodMinutes 5

 

Note with custom message -ShiftNoticeMessageType is CustomMessage

 

Also note that you have to add another cmd called -ShiftNoticeMessageCustom with your message

 

If that doesn't work, and you are not seeing it, then I would raise a ticket to Microsoft to look into why it isn't applying. Once resolved, they should need to update the docs article

 

Hope that helps to answer your question 

 

Best, Chris

Denise Child's avatar
Denise Child
Iron Contributor
Dec 28, 2020

ChrisHoardMVP  I am able to see the default message on the tablet now. I have not looked at this since I posted this message.

 

I'm switching to the custom message and do have the correct settings from the Microsoft article you reference.

 

Not sure how long it takes to update, but I will keep checking. I have shutdown and logged off a couple times. It is still showing the default message in Teams.

 

I followed the instructions to remove the default message policy after assigning the new custom message policy.

 

Denise