Forum Discussion
Teams shared channels cannot add users when guests exist
We are trying to setup both B2B collab and B2B Direct. For Collab we want users to show up in the GAL, give access to users to SharePoint. Before we sync users we can add users to shared channels. Af...
Right. We have both configurations working...where we are seeing issues is here.
Shared Channels works fine when a user is not synced using B2B Collab. It users B2B direct to look at the org we've established a relationship with. For users that are synced, even though their UPN now has #ext... when we search Shared Channels for their UPN email address removed for privacy reasons it doesn't look across at the other tenant, rather it seems to be picking up the guest user instead which can't be added to a shared team.
to test a theory I asked my colleagues on the other tenant to change the main email address and sync the user again. Here's what I found. When I searched on this new email address, it looked in the right place. When I searched using the users UPN, it still looked in my Azure AD and found the guest account that it can't use.
Shared Channels works fine when a user is not synced using B2B Collab. It users B2B direct to look at the org we've established a relationship with. For users that are synced, even though their UPN now has #ext... when we search Shared Channels for their UPN email address removed for privacy reasons it doesn't look across at the other tenant, rather it seems to be picking up the guest user instead which can't be added to a shared team.
to test a theory I asked my colleagues on the other tenant to change the main email address and sync the user again. Here's what I found. When I searched on this new email address, it looked in the right place. When I searched using the users UPN, it still looked in my Azure AD and found the guest account that it can't use.
I can confirm this behaviour. Im going crazy trying to find a way to invite someone in a Shared Channel, who already has a guest user in our tenant. Should't B2B collab and B2B direct work at the same time? There should be way, to enforce searching externalyl, when looking for users to invite in a shared channel. But afaik there is none.
When I try to add someone (who already has a guest user) to a shared channel the user sometimes comes up with EXT, sometimes without. Either way Im getting an error, that a user from this org can't be added to this channel. If I try it with a different user from the same external org (who hasn't a guest user yet) it works fine.
Feels like MS has some work to do.
When I try to add someone (who already has a guest user) to a shared channel the user sometimes comes up with EXT, sometimes without. Either way Im getting an error, that a user from this org can't be added to this channel. If I try it with a different user from the same external org (who hasn't a guest user yet) it works fine.
Feels like MS has some work to do.