Forum Discussion
Teams Rooms Poly TC8 connection breaks when tapping "Join"
I have a support case running with MS for about a week that does not go anywhere but collecting logs etc.. I was using the lastest firmware and Teams app.
However Poly claims this is indeed in investigation. They (and other OEM vendors) are working with MS on a fix in firmware which will soon be available in Teams Admin center.
As a temporary workaround Poly advised us to downgrade to firmware version 3.2.3 which has an old Teams App embedded. After that, to upgrade again to 3.9. We are planning to implement this workaround on our devices today.
Hi Johnny55,
I'm experiencing the same issue. I have two MTRA rooms with the same behaviour. One is equiped with PolyX50+TC8 and the other with NEAT bar and pad system.
Both have exactly the same issue you describe.
Already performed a factory reset of the X50 and TC8 but problem remains.
I noticed that I can do an instant meeting or a share when the controller is up but it breaks only when I tap "join".
I opened a case with Microsoft, waiting for their feedback,
I have a support case running with MS for about a week that does not go anywhere but collecting logs etc.. I was using the lastest firmware and Teams app.
However Poly claims this is indeed in investigation. They (and other OEM vendors) are working with MS on a fix in firmware which will soon be available in Teams Admin center.
As a temporary workaround Poly advised us to downgrade to firmware version 3.2.3 which has an old Teams App embedded. After that, to upgrade again to 3.9. We are planning to implement this workaround on our devices today.