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Teams Rooms Poly TC8 connection breaks when tapping "Join"
We manage 4 Poly X50/TC8 devices on two different tenants and different sites. Since last week, all devices that have had their Teams Rooms account logged off and on, experience the same issue. S...
I have a support case running with MS for about a week that does not go anywhere but collecting logs etc.. I was using the lastest firmware and Teams app.
However Poly claims this is indeed in investigation. They (and other OEM vendors) are working with MS on a fix in firmware which will soon be available in Teams Admin center.
As a temporary workaround Poly advised us to downgrade to firmware version 3.2.3 which has an old Teams App embedded. After that, to upgrade again to 3.9. We are planning to implement this workaround on our devices today.
Which version do you use in teams admin center and poly lens? I know there are some issues with Poly which are investigated by poly and Microsoft.