Forum Discussion
Teams Rooms device causing laptop in proximity to power off
We have a Logitech Meetup/Tap Teams meeting room. User has been having apparently random blackscreens where the device loses power. It was realized that it's being caused by when he is in proximity ...
It sounds like a driver problem.
But I'm confused as to your troubleshooting.
If Bluetooth is off, then there is no knowledge of proximity to a meeting room.
If airplane mode is on, then there is no network connectivity to start a call, unless Ethernet is plugged in.
Update all of the drivers and the BIOS and see what happens.
But I'm confused as to your troubleshooting.
If Bluetooth is off, then there is no knowledge of proximity to a meeting room.
If airplane mode is on, then there is no network connectivity to start a call, unless Ethernet is plugged in.
Update all of the drivers and the BIOS and see what happens.
- "But I'm confused as to your troubleshooting.
If Bluetooth is off, then there is no knowledge of proximity to a meeting room.
If airplane mode is on, then there is no network connectivity to start a call, unless Ethernet is plugged in."
That's what I thought - if I turn off Bluetooth beaconing on the MTR, and turn off Bluetooth and/or airplane mode on laptop - what could possibly be interacting between the MTR and the laptop to cause this? But it's 100% repeatable. To clarify, I'm not starting a call between the MRT and the affected laptop - I'm starting a call between the MTR and a completely independent phone/computer. This (or on a slightly less repeatable basis) the affected laptop just being in the room with the MTR, causes it to instantly power off. I'll check the drivers
