Forum Discussion
Teams Room Systems, no sign in with KB4565351
My company experienced this same issue this morning. Conference room tablets were unable to connect to Skype, displaying the error message "Sign in failed. We couldn't sign you in. There might be a problem with your credentials. Please contact your support team."
After a long period of investigation, we were able to determine that uninstalling update KB4565351 resolves the issue.
My company experienced this same issue this morning. Conference room tablets were unable to connect to Skype, displaying the error message "Sign in failed. We couldn't sign you in. There might be a problem with your credentials. Please contact your support team."
After a long period of investigation, we were able to determine that uninstalling update KB4565351 resolves the issue.
- We're seeing the same issues with all our systems today.
50+ Conferencing systems offline in these Corona-days generates quite some noise internaly with the top executives in the company.
And we're about to start spending $300.000 more for these Teams-systems.
They really should test Patchreleases with Teams-Roomsystems.
This isn't the first time an update does "bad things" to the Team/Skyperoomsystems.
Status:
All Logitech Smartdocks: Teams OK/SfB Onprem fail login to SfB Onprem.
All Logitech Taps with NUC: Teams OK/SfB Onprem fail login to SfB Onprem.
And as Andrew and Chris have confirmed. Removing KB4565351 fixes the issue until it hits the system at next patch-update.
Vidar Thomassen
