Forum Discussion

Copper Contributor

Dec 13, 2019

Solved

Teams Room System Unable to Fetch Calendar after the update to 4.3.21.0

We are starting to get an issue after the Teams Room System Update 4.3.21.0. error on the display cannot fetch calendar (skype sign in is fine) We did a trace and we don't see anything block from...

Microsoft Teams Room

Room System

Skype Room Systems

larskrans
Dec 16, 2019
AlexJr
Fixed in version 4.3.23.0 that has gotten pushed to our devices.

larskrans

Copper Contributor

Dec 16, 2019

AlexJr

Fixed in version 4.3.23.0 that has gotten pushed to our devices.

AlexJr
Copper Contributor
Dec 17, 2019
the 4.3.23.0 confirmed fixed the issue
- bjones96
  Brass Contributor
  Jan 14, 2020
  AlexJr
  I just setup a new teams room and device and getting the same fetch calendar issue with 4.3.23
  
  any ideas
  - AlexJr
    Copper Contributor
    Jan 20, 2020
    bjones96 I don't have any issue with the newer version.
    
    Please check:
    the room mailbox is in O365 (if you don't use exchange 2016), if you've another teams room system try to login the room account to that working teams room to make sure that there is no issue with the account.
    it could be a proxy issue as well if this your first device deployment it's good to go through the https://docs.microsoft.com/en-us/microsoftteams/room-systems/srs-v2-prep
AlexJr
Copper Contributor
Dec 16, 2019
Thank you, you are even faster than Microsoft itself in relaying the info 🙂

Going to check it out.