Forum Discussion

dailyvmtech's avatar
dailyvmtech
Copper Contributor
Feb 29, 2020
Solved

Teams Recording Grayed Out

Hi Teams,   All of the sudden, Teams Recording is Grayed Out for all users.
TeamsRecord
  • Ryu_Yosei's avatar
    Ryu_Yosei
    Jun 04, 2021

    Jijesh1680 

    HI there

     

    I had the greyed out problem myself. 
    I managed to fix it via PowerShell using the following.

    Connect to ExchangeOnline

     

    If module not installed yet :
    Get-module MicrosoftTeams 

    Install-module MicrosoftTeams


    Import-Module MicrosoftTeams
    Connect-MicrosoftTeams
    Get-CsTeamsCallingPolicy -Identity Global
    If the info shows : AllowCloudRecordingForCalls : False

    Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true 

    Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting : 
    AllowCloudRecordingForCalls : True
    Have users restart their Teams Desktop app and it will work. 

kuykendall97's avatar
kuykendall97
Copper Contributor
Apr 03, 2020

dailyvmtech 

 

Any resolve? Having the same issue, suddenly, no license issue, not a super user.

 

thnks,

Karen

ablood777's avatar
ablood777
Copper Contributor
Jun 30, 2020

kuykendall97

 

ykendall97 It is a setting in the Team Meeting settings if the owner of the Team Meeting has Who can Present set to "Only Me" then you can't record the meeting. It is not very intuitive by Microsoft.

  • Jijesh1680's avatar
    Jijesh1680
    Copper Contributor
    Mar 22, 2021

    Hi Team,

     

    I recently moved the storage path from Stream to One Drive after that one to one meeting, recordings option gred out and not changed the messaging policies.  

    • Ryu_Yosei's avatar
      Ryu_Yosei
      Copper Contributor
      Jun 04, 2021

      Jijesh1680 

      HI there

       

      I had the greyed out problem myself. 
      I managed to fix it via PowerShell using the following.

      Connect to ExchangeOnline

       

      If module not installed yet :
      Get-module MicrosoftTeams 

      Install-module MicrosoftTeams


      Import-Module MicrosoftTeams
      Connect-MicrosoftTeams
      Get-CsTeamsCallingPolicy -Identity Global
      If the info shows : AllowCloudRecordingForCalls : False

      Then run : Set-CsTeamsCallingPolicy -Identity Global -AllowCloudRecordingForCalls $true 

      Run "Get-CsTeamsCallingPolicy -Identity Global" again to check that it is now reporting : 
      AllowCloudRecordingForCalls : True
      Have users restart their Teams Desktop app and it will work. 

      • JudyGarner's avatar
        JudyGarner
        Copper Contributor
        Jun 04, 2021
        Great share

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