Forum Discussion
Teams Q & A Feature
Hello,
Teams doesn't currently provide a native experience equivalent to Microsoft Tech Community within a channel.
As part of adoption strategies that I implement with my customers, I would suggest three options :
1 : Viva Engage + Answers : A native Microsoft Q&A experience with best answers, expert identification, voting, and knowledge discovery.
2 : Viva Engage Community : An enterprise forum-style approach that enables questions, answers, and knowledge sharing across the organization.
3: Teams Channel + Copilot Agent
Users ask questions directly in Teams. The Copilot agent responds using internal company content and official Microsoft documentation through Microsoft Learn MCP. Champions can then validate, enrich, or complement responses when human expertise is required.
Hope this helps !
CoralieSimonaire Thank you! Curious - do you know if Sharepoint offers anything as well? Could swear that they had a FAQ module that acts similar?
You may be thinking of a SharePoint-based FAQ or knowledge site.
To my knowledge, SharePoint doesn't provide a native community Q&A experience equivalent to Microsoft Tech Community with features such as questions, answers, best answers, voting, and expert recognition.
However, SharePoint has evolved significantly and it is now possible to build rich Communication Sites with the help of Copilot.
Using SharePoint, you can create:
- News and announcements
- FAQ pages
- Knowledge articles
- Document libraries
- Quick Links and navigation pages
- Custom Web Parts if additional functionality is required (SPFx)
Copilot can assist with creating pages, structuring content, drafting FAQ sections, generating knowledge articles, and more.
This works very well as a knowledge hub or self-service information center.
In fact, I think the two solutions complement each other quite well : SharePoint for structured knowledge and Viva Engage Answers for community discussions and expertise sharing.